September 21st, 2023 | Updated on December 5th, 2023
In today’s fast-paced world, a stable internet connection has become an essential part of our lives.
However, what happens when your trusted internet service provider experiences an unexpected outage? Residents of several cities in Hampton Roads and beyond found themselves facing this predicament when Verizon Fios, known for its reliability, went down without warning.
In this blog post, we will delve into the recent Verizon Fios outage that affected multiple areas, including Virginia Beach, Hampton, Newport News, Chesapeake, Richmond, and even cities outside Virginia. Let’s explore the details of this disruption and how it impacted users in the region.
Verizon Fios: A Brief Overview
Verizon Fios is a well-known fiber-optic internet service offered by Verizon. Renowned for its high-speed internet access and a wide range of communication services, it has gained a strong customer base over the years. However, even the most reliable services can experience hiccups, as we witnessed recently.
On a fateful Wednesday evening, Verizon Fios customers in several Hampton Roads cities and other locations in Virginia found themselves grappling with an unexpected internet outage.
To make matters worse, Verizon remained tight-lipped about the cause of the outages and the estimated time for resolution, leaving customers in the dark.
Data compiled by Downdetector, a platform that aggregates user reports and problem indicators, showed a significant spike in outage reports at 6:42 AM ( IST ), with a staggering 10,834 reports flooding in.
This surge was a stark contrast to the usual pattern, as the website had received fewer than 200 reports per hour over the past 24 hours.
The impact of this Verizon Fios outage was widespread. Cities like Virginia Beach, Hampton, Newport News, and Chesapeake were among the most affected areas in Virginia.
Richmond and Henrico, too, found themselves on the list of locations grappling with connectivity issues.
Beyond the state borders, Verizon customers in Baltimore, Philadelphia, and Houston reported similar outages, indicating that this was not an isolated incident confined to Virginia.
Customer Frustration And Social Media
As the outage persisted, frustrated customers took to social media platforms like Twitter to express their concerns and seek answers.
A customer support user account, @VerizonSupport, did respond to some of these posts, assuring users that a repair team had been dispatched to address the issue.
However, this didn’t alleviate the frustration entirely, as customers were still left wondering about the cause and the estimated time for resolution.
@VerizonSupport having Verizon FIOs network outage in Hampton, VA and my cell signal with Verizon is so bad I can’t even report an outage, that helpful!
— Josh Schenewerk (@jdbull69) September 21, 2023
@VerizonSupport I just tried to activate my new phone and I have no service. The representative who I spoke with didn’t even try to activate my service. Now, when I call tech support, they told me that business hours end at 9pm. pic.twitter.com/pIpVKonzIy
— Tee Yoo (@StockTraderGL) September 21, 2023
Still isn’t fixed at 2303
— mark sabourin (@Sabo13Fox) September 21, 2023
A reliable internet connection is vital for our daily lives, from remote work and online education to entertainment and communication.
The recent Verizon Fios outage in Hampton Roads and beyond highlighted how even the most dependable services can encounter unexpected disruptions.
While we await further details and statements from Verizon regarding the cause and resolution of this outage, it serves as a reminder of the importance of having backup plans and alternatives for staying connected in an increasingly digital world.
As we navigate these occasional bumps in the digital road, let’s hope for swift resolution and minimal disruptions to our online lives.
Update 1 [ 26 September 2023 ]
At 9:11 AM (IST), many Verizon users are facing server issues such as a lack of service, including no phone service, and various other problems.
Anyone else with Verizon having problems with no service right now? 🤨🙄
— emily (@btrftrivera) September 26, 2023
@verizon what’s the point in contacting @VerizonSupport because clearly that isn’t working either? Issue a statement regarding #Verizon cell service being down. Honestly it’s pretty dangerous to ignore the situation.
— Hillary Kempenich (@kijikook) September 26, 2023
No phone service. Thanks Verizon. Damn phone is stuck in SOS mode, whatever Tf that is.
People ALL over my area have NO service. This is so unacceptable and puts so many people at risk…. @Verizon
— ᧁ꠸ꪮꪀꪀꪖᦓ_ᦔꫀꪶ꠸ꪀꪇꪊꫀꪀꪻ (@yaonlyliv1x) September 26, 2023
Update 2 [ 17 October 2023 ]
At 10:28 AM (IST), Verizon Mobile service is down, with 51% of Verizon mobile phone users experiencing this issue as reported on downdetector.com’s chart.
@Verizon Mobile service has been down for two days in Florida with no update or fix in sight. Terrible customer service! 💩🗑️
— David (@WarchantNoleFan) October 17, 2023
T-Mobile, Verizon and xfinity are having major issues today in the Kent/covington area.
— TerpKing710 (@Terp_King710) October 17, 2023
#verizon when will outage be resolved in Volusia county?
— Dawn Concept (@ConceptDaw54163) October 17, 2023
Update 3 [ 25 October 2023 ]
10:08 AM ( IST ), many Verizon users are facing 5G Home Internet and Mobile Phone connectivity issues, according to the Downdetector website.
@Verizon Fios Internet has been down in Northern VA for 30 mins any info you can provide the problem and when it will be back up?
— BLU (Nikki) (@Blutiful_Me) October 25, 2023
@Verizon Hi, Verizon! I need a help! I have a sim card by verizon but it doesn’t work in my cell phone, what happens?
— Pirarucu de Casaca (@RammilFlexa) October 25, 2023
Verizon folks have y’all been having issues with y’all phones or service!?
— Elizabeth Keen (@_HermosaBritt) October 24, 2023
You dumped me back into the online chat system that has made false promises, false deadlines, and outright falsehoods to me on this one ticket alone. That’s how you solve long term customer issues? Verizon is really looking to lose me and others to other carriers, it seems. Help!
— Doug Gary (@Doug__Gary) October 25, 2023
Update 4 [ 02 November 2023 ]
10:31 AM ( IST ), Many Verizon users reported that their mobile data wasn’t working, and a Verizon outage was reported by several users.
i always wake up when verizon has a damn outage
— skip baeless (@afrodieghty) November 2, 2023
Is Verizon just down? For a good period even my mobile data wasn’t working
— 𝚁𝚘𝚖𝚎 𝙻𝚎’𝙳𝚘𝚙𝚎 (@RomeLeDope) November 2, 2023
it was a power outage all on ritchie and in glen burnie area thats why..
— Ballard TV (@ballard_tv) November 2, 2023
Update 5 [ 21 November, 2023 ]
At 11:06 AM (IST), users of the telecommunications service provider company Verizon were experiencing an outage in Virginia, with internet services down in the Jersey City area.
— Josh R. (@J_P_R_0) November 21, 2023
@Verizon is internet down in the jersey city area? Currently having connection issues
— KhaNazty (@Fuego_brazo1) November 21, 2023
How is it that nobody at Verizon thought to think, “What if the customers phone doesn’t work?”
— Steve Drees (@stevedrees) November 20, 2023
@VerizonSupport all of the residents in OKC from 23rd to 36th and meridian to Rockwell have been without cell service since 10 AM this morning. Still no service after 3 trips to the Verizon store where I ran into multiple neighbors with the same issue. #noserviceverion
— AJ (@Take_2_Tweets) November 21, 2023
Update 6 [ 29 November, 2023 ]
At 12:05 PM (IST), many Verizon users reported issues with their mobile phone network and 5G Home Internet connection.
You guys are a horrible company, I’m switching to Verizon because there is a problem every two seconds with you guys. FIX YOUR ROUTERS WEVE BEEN FED UP WITH YOU.
— arman kasbarian (@KasbarianA53055) November 29, 2023
Too bad Verizon does not build an FWA backups into the FIOS gateway for increased uptime which would decrease strain on customer service and/or the FCC due to outage complaints. @SneedTech @carlostech702 @verizonfios @Verizon @hansvestberg @THEREALRTU @JayHooft
— Donald Dodson (@borgranta) November 29, 2023
The @Verizon store on Flatbush Ave, in the mall, has the worst customer service. Rude, short tempered & could not help with a single issue. Not that they even tried.
— taybaby (@Taylor_Rauch) November 28, 2023
Update 7 [ 05 December, 2023 ]
At 11:20 AM (IST), many Verizon users are experiencing mobile phone and 5G internet issues, with reports of phones entering SOS mode, widespread call drops, text message failures, and iCloud syncing issues.
I’ve restarted several times. Call dropped, texts not going thru, iCloud not up or downloading
— Professor Vow Xhing (@VowXhing) December 5, 2023
Any ETA on Central California/Fresno Verizon Outage? @VerizonSupport didn’t respond to my PM.
— Davolt (@FFDavolt) December 5, 2023
— INFAMY (@MeierT777) December 5, 2023
— Rae Ann Inge (@IngeDEFENSE) December 5, 2023
Featured Image: Verizon on Twitter