Best Wireless Headsets For Call Center & Customer Service Agents

Jabra Evolve

April 18th, 2019   |   Updated on October 29th, 2020

You need to empower your most valued staff with high-performing wireless headsets to provide better customer experience.

We have prepared the most popular and highly-rated wireless headsets available on the market.

One of these headsets will be good for your staff to avoid background chatter and connect with customers as easily and clearly as possible.


1. Jabra Elite 65t

Jabra Elite 65t are third generation true wireless earbuds, and Jabra has a proven track record of excellent true wireless connectivity. 

It features a secure-fitting design for enhanced in-ear stability when you’re active, protected against sweat and dust, integrated motion sensor, and up to 15 hours battery life.

Use voice command to connect to Alexa, Siri or Google Assistant, allowing you to quickly get the information you need.

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Review: cnet

The 65ts have a more refined, comfortable design, improved sound, slightly better battery life, excellent call quality and voice support for all major virtual assistants, including Amazon’s Alexa on-the-go. The well-designed Jabra Elite 65t truly wireless earphones rival Apple’s AirPods and are superior in some ways. They are smaller and fit more comfortably than their predecessors.

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2. Bose QuietComfort 35

QuietComfort 35 wireless headphones II are now enabled with Bose AR — an innovative, audio-only take on augmented reality. Embedded inside your headphones is a multi-directional motion sensor. One that Bose AR can utilize to provide contextual audio based on where you are.

Unlock Bose AR via a firmware update through the Bose Connect app. They’re Alexa-enabled, too, so you can enjoy entertainment, get information, and manage your day — all without looking at your phone.

Its other features include a balanced audio performance at any volume, hassle-free Bluetooth pairing, personalized settings, access to future updates etc.

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Review: cnet

At $350 (£290, AU$499), it costs more than the wired QuietComfort 25. While the QC35 is very similar looking to the QC25 and is relatively lightweight, it is heavier than the QC25, weighing in at 8.3 ounces or 236 grams vs. 6.9 ounces or 196 grams.

The one significant exterior design change Bose has made is to widen the headband, which makes for a little more stable fit with perhaps some added sturdiness.

The headphone is also equipped with a new digital equalizing system that balances the sound, whether you’re listening at lower or higher volumes. Battery life is rated at 20 hours, which is quite good. The good news is the headphone does work as a wired headphone if the battery runs out of juice.

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3. BeatsX

It comes with BeatsX earphones, removable secure-fit wingtips, eartips with four size options, lightning to USB-A charging cable and quick start guide.

BeatsX features an 8-hour battery powered by the efficiency of the Apple W1 chip so it is ready when you are. For a quick turnaround, Fast Fuel gives you 2 hours of playback from a 5-minute charge.

RemoteTalk allows you to take calls with a built-in mic, play music, adjust volume and activate Siri.

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Review: Trusted Reviews

BeatsX aren’t ‘truly wireless’ headphones because there’s a neckband connecting the two earbuds. This has its benefits, though, as you can just leave the headphones draped around your neck when not in use. Magnets on each earbud connect them together so they rest securely when not in use as well.

Sound quality will appeal to anyone familiar with Beats’ distinctive sound profile. They’re not audiophile-quality, but they do manage to balance clarity and solid bass impact well.

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4. Logitech H600

New - Logitech H600 Headset - KV3178

It works with Windows, Mac and common calling applications like Skype, Yahoo! Messenger, Gmail, Windows Live Messenger and AIM.

Laser-tuned speaker drivers and noise-cancelling microphone deliver clear calls and stereo sound in a lightweight, comfortable design. You can also enjoy up to six hours* of wireless audio with the rechargeable battery.

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Review: PCWorld

The Logitech H-600 comes equipped with a nano transceiver which enables you to connect to your computer wirelessly from up to 10 feet away. Simply plug into the USB port after charging your headset and you can connect for wire-free satisfaction!

For flexible, effortless communication the Logitech H600 Wireless Headset will make a fine choice to enhance your computing experience.

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5. Jabra Evolve 75

Jabra Evolve

Dual connectivity to two Bluetooth devices allows you to take calls and listen to music from the same headset, giving you extra freedom to move 100ft/30m away from your smartphone and/or PC.

The headset provides a linear reduction of background noise, including reduction of noise from warning signals such as a siren or fire alarm.

It works with all leading Unified Communication platforms, and is optimized for Skype for Business, Cisco, and more.

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Review: digit

Jabra Evolve 75 doesn’t aim to appeal to the audiophiles or gaming enthusiasts. It’s built for the corporate environment.

The Jabra Evolve 75 is an on-ear headset which has a sleek matte-black colour tone across the headset and the charger accentuated with silver strips on the headband and on the earpieces.

The headband is thin and has a moderate level of padding on the top. And the clamping pressure felt a teensy bit too low.

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6. Audio-Technica BPHS1

Created especially for on-air news & sports broadcasting, announcing & interviews, this rugged stereo headset offers natural, highly intelligible and focused vocal reproduction, closed-back circumaural (around-the-ear) ear cups to seal out background noise, and a high-output dynamic microphone mounted on a flexible gooseneck boom.

It is more sensitive to sound originating directly in front of the element, making it useful in reducing pickup of unwanted sounds. The flexible gooseneck boom swivels for easy positioning on either the right or left side.

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Review: Guitar Center

The headset microphone’s cardioid polar pattern is tailored for speech pickup with maximum voice intelligibility over a wide range of frequencies. It is more sensitive to sound originating directly in front of the element, making it useful in reducing pickup of unwanted ambient sounds. The mic’s flexible gooseneck boom swivels for easy positioning on either the right or left.

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7. BlueParrott B350-XT

It lasts a full day on the move with up to 24 hours talk time, and with micro-USB charging. On-the-move Bluetooth benefits – streams music, GPS, and media.

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Review: Headsets

On top of boasting a new, sleeker and less bulky design, the B350-XT comes with VXI’s latest feature, the Parrott Button. It gives you access to one-touch options, including mute and speed dial.

So at the press of the button, you can answer, end or silence a call. And with options to stream music or get GPS directions, the B350-XT headset makes it easy to stay connected no matter where you roam.

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 Source: HubSpot