Restaurant Management Systems – The Essential Guide

Restaurant Management Systems

May 27th, 2022   |   Updated on May 31st, 2022

Finding the right Restaurant Management System that serves all your needs and fits you the best is not an easy task. This article will serve as a functional guide to everything you need to know about Restaurant Management Systems.

What Is A Restaurant Management System?

A restaurant management system is a single platform or a collection of softwares that helps you streamline your business operations and marketing.

It is essentially an efficient assistant who handles all your marketing and operation needs while ensuring a good customer experience at the restaurant.

It could be any restaurant- bars, bakeries, cafes, cloud kitchens, food trucks, and the likes. Sounds great, right? Let’s get to the features now.

A Restaurant Management System Comprises Of The Following:

  • Restaurant POS: Takes care of orders and billing. It also records data to forecast customer trends and assess customer preferences.
  • Order Integrations: Helps you manage all your online orders on a single platform
  • Payment Processing: It allows you to accept all forms of payment – mobile payment solutions, debit, and credit.
  • Restaurant Inventory Management: It helps monitor your current stock of items and their costs
  • Employee Scheduling: It gives complete transparency and accountability by checking employee attendance and assists in planning employee shift schedules.
  • Payroll and Accounting Service: it helps manage employee payroll and the restaurant’s accounts.

Why Restaurant Management Systems?

Simply put, a cloud-based restaurant management system can prove to be indispensable to the success of your restaurant. Here is a quick list of the benefits that it can offer

  • It is cloud-based or online management that lets you run your restaurant from anywhere
  • It is device agnostic
  • It saves time and makes the business more efficient
  • It takes care of billing and finances
  • It is easy to use
  • It ensures that data is secure
  • It gives data and insights on customer behaviour
  • It helps manage employees efficiently

8 Restaurant Management System Features You Need

Now that you know everything you need to know about Restaurant Management systems, the next step is to know how to build a system that manages all your needs. We have researched 8 Restaurant Management System features that you can choose from:

1. A One-stop Solution

Imagine an Restaurant Management System with all the components you need. Sounds great right? You can have it if you select the right one. For example, you should consider a Restaurant POS system that lets you take orders and manage payments and restaurant inventory.

Three components in one dashboard. This not only streamlines the process but lets you have a bird’s eye view of your restaurant operations. With inventory data you will know what ingredients you have and decide your menu accordingly, so you don’t accept orders you cannot fulfill.

2. Compatible With Existing Hardware

Imagine investing in a system only to find out it is not compatible with your devices, or it is extremely hard to use.

A simple task such as taking orders requires all this time and attention because you don’t know how to use the software. That’s wasted money and effort and now you have to train your staff to use this device.

Look for a restaurant management system that can meet your needs but isn’t impossible to use and is compatible with existing devices. If the choice isn’t economic, it is not worth making.

3. User-friendly

You have chosen a restaurant management system that is compatible with your hardware, it has all the components you need but it is hard to use. So, the system takes longer to take an order than it would have manually. That doesn’t sound promising, right?

Choose a Restaurant Management System tool that is easy to install, easy to use, and doesn’t require additional time to learn.

4. Hassle Free Menu Configuration

Menus are fundamental to restaurants. You should be able to configure them quickly. Choose a Restaurant Management System that helps you do just that. You should be able to update your menu quickly and whenever possible.

For instance, you should not have to reboot the whole system to make small changes to the menu or reach out to your service provider for help.

Before getting a Restaurant Management System, make sure to ask your service provider if they offer the feature that allows you to implement changes in the menu quickly.

5. Loyalty And Reward Program Implementation

To build a loyal customer base you need to incentivize your offerings. Have loyalty and reward programs in place to draw your customers in and keep them around for a long time.

So along with easy menu configuration, your ideal Restaurant Management System should help you implement these programs easily.

This includes giving discounts and offers to recurring customers and letting them use loyalty points to make payments all from one dashboard.

6. Cloud-based Or Online Management

In the age of the internet, you should be able to access your date from anywhere. Cloud-based Restaurant POS systems collect data and consolidate it online so you can access it on the go. Physical presence shouldn’t limit you today.

It gets better. Let’s say you have multiple restaurants. The Restaurant Management System you choose should allow you to access the data online at any time on one dashboard.

Furthermore, it should give you an analysis of the data so you can see which restaurant is bringing in more orders, find out why, and implement changes accordingly.

7. Built-in Data Analytics Tool

Building on the previous instance, let’s say you have two restaurants to manage. One restaurant is doing better than the other. Why? What is on the menu there, and what is drawing more customers to that restaurant? The Restaurant Management System should have a data analytics tool that lets you measure the success of your restaurant so you can replicate it.

8. Great Technical Support

Excellent technical support is an absolute must. No matter how quickly you and your staff learned to use the software, there will be instances when you need help.

You shouldn’t have to wait a long time to solve issues and hamper customer experience. Look for a service provider which offers 24/7 support, even on weekends which is the busiest time for restaurants.

Choose What Is Best For Your Restaurant

Restaurant management systems help you streamline your business, automate a lot of tasks, and help you serve your customers better while making a profit.

Before choosing a system, consider the benefits and the features and pick a model that suits you the best. If you have any further questions, leave a comment below.