July 18th, 2020 | Updated on April 13th, 2021
With the help of a good complaint management software, companies receive, track and resolve customers’ complaint easily.
Apart from helping manage customers’ grievances, it also helps reduces the cost, as you don’t have the need for paper and spreadsheet-based systems for maintaining record.
Before opting for a complaint management software, you must ascertain whether it is going to manage the type of complaints that your companies receive every day.
It should also help you better manage interactions with your existing and potential customers.
Capturing data is one of the important tasks of a client management software. Data captured by the software helps you perform segmentation of target audiences.
Here is a list of 20 best complaint management software, that we have carefully chosen for you:
Its modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs. It turns your service desk into a highly engaging and fun experience for your agents.
It maintains records of contracts, hardware, software, and other assets, including all details from acquisition to expiry.
Its mobile app includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
It helps you build stronger relationships with customers wherever they are online. You can also aggregate messages from all digital channels to increase customer satisfaction, improve agent productivity, and ultimately generate higher revenue.
You can connect n the channels your customers prefer, including messaging (Apple Business Chat, Facebook Messenger, WeChat, etc.), in-app messaging (iOS and Android), social media (Facebook, Twitter, Instagram, etc.), live chat with contextual information access, email, and consumer review portals.
You can use the self-hosted version of Bitrix24 to run on your server. You get full control over data, source code access, and additional tools, such as helpdesk and e-learning, as well as integration and customization options.
If you represent a non-profit organization or an educational institution, your company may be eligible for a discount.
i-Sight is a powerful case management platform that streamlines the investigative process from initial intake to final report and provides the information you need to analyze results, demonstrate trends and prevent losses.
Its user-friendly, web-based software enforces a logical workflow with notifications and alerts to keep your cases on track.
You can collaborate securely with others on your team, confident that every action is being recorded in the case file, providing the documentation you need to support your investigations.
Leverage i-Sight’s powerful drag-and-drop reporting tool to analyze results, spot trends and monitor risk.
Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.
With Complaints Pro you will be able to listen to what your customers are saying through social media, respond efficiently through professional complaints management and with QA alarms and quality assurance modules, find and fix root causes quicker than ever before.
It helps you centralize your management efforts with a single platform for recording, investigating, and managing complaints.
With this, you can also customer service by ensuring timely, consistent handling of complaints and resolutions.
You can increase visibility by tracking complaints in real time, set up notifications for task management and regulatory timelines, and leverage built-in analytics to monitor the complaint lifecycle.
7. Aritic Desk
Aritic Desk is personalised and fast. It manages, organizes, and supports your team to conduct customer support seamlessly. With this, you can create tickets, assign, and edit them to keep things on track and moving.
You can also have an interactive dashboard to keep track of all the tickets created, assigned and deleted- whether you are using as an agent or a manager.
Cirrus is a simple but powerful complaints handling system. Anyone can use it, anywhere with internet access – just sign in.
Cirrus has been supporting mobile workers for the past several years. Complaint investigations can start immediately, communications are more responsive, and resolution times can occur much sooner.
9. NetSuite CRM
NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.
In addition to offering traditional CRM capabilities such as SFA, customer service management and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated ecommerce capabilities.
10. Zoho Desk
Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
With Zoho Desk, you can identify the right trends and patterns in your team’s efforts, make improvements, and inspire better performance.
It offer cutting-edge systems and marketing services world-wide. Its Preferred Patron™ platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail, restaurant, gaming, hospitality, health care, dentistry, orthodontics, cosmetics & aesthetics, veterinarian/DVM, salon & spa, gas station & convenience store, college & university, health & fitness, entertainment, golf resort & country club, and cafe & pub.
LeadMaster helps you to manage clients as well as automate and streamline your marketing processes. It also helps you capture, nurture and convert leads. It is cloud based so it is easy to manage, easy to deploy, easy to learn, and easy to use.
LeadMaster delivers tangible benefits to sales, marketing and call center teams worldwide through its web-based LeadMaster CRM application.
The company’s cloud-based application closes the loop between marketing and sales by tracking leads and opportunities in real time throughout the sales cycle, from demand generation to lead closure.
Its AI-driven omnichannel SaaS and on premise help desk software is designed to help businesses of all sizes deliver WOW customer service.
Wowdesk records, tracks, effectively manages service requests and streamlines the resolution process through its powerful workflow engine.
Your client relationships are very sophisticated. SalesNOW links your business accounts and individual contacts together to give you a complete view of these relationships.
You can always find the contacts and accounts when you need them thanks to SalesNOW’s custom fields, advanced searches and filters.
15. OnContact CRM
Leaders in providing customer inspired solutions, OnContact CRM delivers powerful results through comprehensive sales, marketing automation and customer service software.
Its complete CRM solution is developed, implemented and supported in-house, with no third party involvement. Work directly with OnContact CRM to grow your business.
Its support, sales, and customer engagement software is quick to implement and easily scales to meet changing needs. Its support products are flexible and empower you to assist people when they need you most.
Conversations flow seamlessly across all channels, leading to greater productivity and satisfaction all around.
Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM. It provides solutions in marketing automation, sales automation, customer service, and revenue analytics.
With detailed analytics and performance measurement built in, Workpro gives you the tools you need to identify and fix root causes.
It goes further still, tracking complaints performance against KPIs – to highlight training needs in your organisation, inform process improvements and add vital detail to team reviews.
A simple and intuitive interface that will help you manage all of your cases in one place – in any language and from any part of the world.
The Akio.Cx platform by Akio allows your Customer Relation teams to deliver an omnichannel customer experience: telephone, e-mails, chat, Facebook Messenger and Twitter are natively unified on one user-friendly single tool.
Call centres and outsourcers, worldwide, are using the AI powered Akio.Cx platform and its Analytics module to enhance their agents and transform supervisors & managers into client satisfaction super-heros!