August 17th, 2020 | Updated on May 25th, 2021
A customer engagement platform should take engagement with your customers to the next level.
It should make your conversations with your customers personal. Another feature that you should look into a customer engagement platform is whether it is capable of catering to the requirements of businesses of all sizes.
With the help of a customer engagement platform your sales professionals will be more efficient in managing sales and tracking leads. It will also help them engage with customers more proactively.
A customer engagement platform is basically a software that helps companies manage all sales and customer-related tasks across multiple devices and platforms. You can also deliver highly personalized services to your customers.
Have a look at these 20 best customer engagement platforms:
1. StoryPulse
StoryPulse is a Closed Loop Learning & Assessment Platform (CLLAP). The platform provides innovative methods to capture field data and synchronize with back-end CRM platforms. It also leverages gamification and game-based approaches to make learning and educating customers a fun and engaging activity! Use cases include Voice of the Customer Programs, Field Inventory Capture, Compliance Courses, Customer Education & Engagement etc.
2. Intercom
Intercom helps you build customer relationships through conversational, messenger-based experiences across the customer journey.
Every customer interaction is an opportunity to build a relationship, and earn a lifelong fan. Adopting a conversational, messenger-based approach helps each connection feel friendly, personal, and convenient — creating happy, loyal customers.
Intercom has everything you need to scale conversational experiences to every customer — without overwhelming your team.
3. LiveChat
LiveChat provides easy integration with 170+ tools. You can connect LiveChat with apps you use and love. Chat with your customers, send their details to your CRM, manage orders and accept payments. The LiveChat Platform empowers you with tools and know-how to build customer service experience that highlights your brand.
4. Moxtra
Moxtra powers your OneStop Customer Portal – your digital branch, with continuous collaboration experiences, helping you retain and grow customers, manage your distributed organization, and lower your costs for doing business.
Moxtra’s Customer Collaboration Platform can power your branded OneStop Customer Portal as a fluid extension of your existing website, web or mobile app, or as a standalone web and mobile app.
5. Front
Front is the customer communication platform that combines emails, apps, and teammates into a single view. With Front, it’s simple for every person in your company to have an impact on the customer experience.
It also allows you to access Salesforce, Asana, and 50+ apps directly from your inbox to stop context switching and keep data in sync. Say goodbye to tab overload! All your teammates, messages, and apps can live in one Front window.
Connect your homegrown customer database and tools you rely on to access the information your business needs to thrive.
6. ChurnZero
ChurnZero helps SaaS companies fight customer churn. Its real-time Customer Success platform helps businesses understand their customer’s product usage, assesses their health, and gives them the means to manage the customer experience.
With a suite of best-in-class tools, ChurnZero’s Customer Success platform enables a more proactive approach to Account Management. Whether monitoring customer health, automating routine tasks or expanding current accounts, ChurnZero gives every employee, everywhere an opportunity to optimize the customer experience.
7. Ebsta
With Ebsta’s Revenue Intelligence Platform, sales teams have the insights they need to improve forecasting accuracy, identify pipeline at risk and increase customer engagement. You can have better visibility of your pipeline with accurate, up-to-date insights. It also helps you quickly spot the opportunities that have low engagement and need attention.
8. Lob Direct Mail
Lob automates and simplifies direct mail and address verification, giving businesses greater flexibility, visibility, and accuracy of offline communications and data.
Lob’s Print & Mail and Address Verification APIs have helped over 7,000 companies transform outdated, manual print & mail processes. You can save 1,000s of hours in processing time, send mail much more quickly, and increase ROI on offline communications.
9. Drift
Drift’s market-leading conversational AI helps you increase the productivity of your go-to-market teams to deliver more revenue without adding headcount. Website visitors are your most engaged customers and prospects. Instead of asking them to fill out a form and wait for a follow-up, deliver an in-person experience digitally. With Drift, you can transform the buying process and create conversations that convert.
Drift brings everything together with a few simple clicks and allows you to customize messaging that aligns to your specific campaigns. You can even receive alerts when customers and target accounts are on your site, ultimately decreasing time to revenue and improving your brand experience.
10. Infobip
Its local presence enables it to react faster and have everyday interactions with its customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.
With Infobip API, you can use any programmable language to easily integrate various communication channels and modules into your business workflows.
Its web interface helps you build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communications.
11. Dixa
Implementing new customer service software doesn’t have to be complicated or time-consuming. Dixa makes everything quick and easy. In as little as 24 hours, it can have your team set up, trained, and chatting with customers, on-site or remotely, from Dixa.
Dixa helps teams consolidate their support tools and channels into one easy-to-use platform making the implementation process as quick and effortless as possible.
12. WalkMe
WalkMe’s Digital Adoption Platform (DAP) makes it effortless to use any software, website, or app. Combined with proactive, step-by-step guidance, our comprehensive solution analyzes and automates processes so users can complete tasks easily in the moment of need.
13. BirdEye
It is a single messaging platform for your team to connect with leads and customers through text, live chat and mass messaging.
With BirdEye for Small Business, you can get more reviews from your customers. Dominate search results. Beat local competitors. Grow your business. Easy, done. Its enterprise solution helps you increase revenue and improve operations at scale. Connect with customers at every touchpoint whether you have 10 or 10,000 locations.
14. Kustomer
AI and process automation are baked into its CRM capabilities, eliminating menial work that wastes time, like contextualizing conversations and sending simple responses automatically, so your team can focus their energy on those that need them most.
With contextualized views of every customer in one screen, your team can deliver efficient and personalized service without skipping a beat.
15. Sonar
Its bots handle the lead qualification, meeting scheduling, and following up, so your team can focus on the meaningful interactions that drive sales.Its flexible solution integrates with the world’s leading sales and marketing technologies. Our world-class customer success team will support you each step of the way.
16. SmartKarrot
SmartKarrot is the most comprehensive customer success platform combining aspects of engagement, onboarding, customer success operations, adoption and customer experience. With this, you can create right operational view across financials, CRM, support and usage. You can also get insights by phases, subscription tiers and drill down by CSM portfolios.
17. RingCentralEngage
Your customers want to get in touch with your business as easily as they would a friend. Connect on the channels your customers prefer, including messaging (Apple Business Chat, Facebook Messenger, WeChat, etc.), in-app messaging (iOS® and Android™), social media (Facebook®, Twitter, Instagram, etc.), live chat with contextual information access, email, and consumer review portals.
18. Userlike
Userlike gives managers clarity and peace of mind, with instant documentation, advanced filter and search functions, customer ratings, and comparative analytics. Unify all your customers’ favorite contact channels, from your web chat to SMS, Facebook, Telegram, and WhatsApp. Become a messaging-first company.
19. Sparkcentral
Sparkcentral enables leading innovative brands to improve their customer experience and increase their service operations efficiency. Its product roadmap is focused on being the leading provider of advanced customer service solutions on WhatsApp and other asynchronous messaging channels.
Sparkcentral allows you to manage all your asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital, SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volume
20. Trengo
Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations, and deliver amazing customer experiences. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution.
