September 25th, 2020 | Updated on April 16th, 2021
To Every business wants to retain its customer base. Not only this, businesses also gather information and data to expand their customer base.
Data gathered by them need to be categorized, and analyzed, otherwise the very purpose of gathering information will be defeated.
In order to ensure the meaning full use of data, best organizations put in place some form of knowledge management in their system.
Once, an organization start growing, it becomes impossible to monitor and manage data with manual process.
That is why every organization needs the best knowledge management software to effectively manage their Data.
These 21 best knowledge management software systems will help you organize information and make it easier to find and use information related to your companies for both your customers and your employees.
With this, you can equip your customers with self-help and let them find information instantly. With this, you can provide anytime, anywhere access to information, and allow them to solve questions conveniently. Relieve your support staff from answering the same questions repeatedly.
You can also bring down customer tickets by up to 80% and reduce support costs. Its online knowledge base software helps you create a knowledge base that has everything your customers are searching for.
PHPKB offers important decision-making knowledge base statistics that use graphs and charts to display important statistics about the knowledge base to the knowledge managers in a professional manner.
An easy to use, intuitive knowledge base software that encourages customers to help themselves. It gives the customer the opportunity to solve issues easily while not engaging your technician’s time.
PHPKB is a knowledge management software that allows you to share information with your customers and staff members. It reduces the time spent on customer support, improves the productivity of employees and saves precious time wasted on searching for information.
Waybook offers an easy way to document and centralise all your onboarding, training and reference documents, maximising efficiency and keeping your teams aligned, even while they’re working remotely.
With Waybook you could save over 100 hours or $2,000 in the first month alone for each newly hired and onboarded employee.
As an admin, you have access to a Reports area. Here you can see the completion progress for each document for every member in your Waybook.
And Waybook lets you manage permissions precisely so that the right people have access to the right information at the right time.
Powerful features like tests and quizzes let you check understanding of key knowledge and processes within your company and having an easy searchable interface means that everyone has the information they need at their fingertips to do their jobs effectively.
Galisto reduces unnecessary and time consuming activities, often caused by the large number of used applications. It relieves you from the technical details and provides you a simple and intuitive user interface for an efficient daily business. Galisto helps you to keep the overview over large and complex information bases.
Standuply connects your team to the experienced experts providing knowledge insights and saves time by automating management processes. Standuply automates Agile processes via team surveys in Slack. Be flexible with asynchronous text and voice/video standups and other recurring team meetings.
You can find and talk to industry-leading experts in Standuply. Get answers on project management, technology, marketing and more from the ones who know it in and out.
6. SAP Litmos
SAP Litmos solutions are the future of rapidly implemented training for the customer-focused enterprise. The solution combines a powerful LMS—SAP Litmos Training—with a robust course library—SAP Litmos Training Content.
It enables targeted learning, boosts employee experience and loyalty, and protects the brand by keeping the organization compliant. By engaging learners right in the flow of work, SAP Litmos solutions empower personnel with knowledge that drives a better customer experience, improving KPIs across the enterprise.
EduBrite is designed to empower training creation, delivery and reporting at the team level. With this, you can create an efficient de-centralized training environment in your company that reduces time to deliver dynamic training, unique for each team. This solution works for organizations of any size.
The EisenVault cloud-based document storage system is built using modern, open architectures. This makes its solutions flexible and adaptable to suit most business requirements and infrastructure. Its web-based user interface is modern and easy to use, reducing the learning curve for your non-technical team members. It is also available as a mobile app for both iOS and Android users, enabling access when you are on the move.
EisenVault’s Document management storage software can be accessed via any modern web browser, over an internet connection. It is completely secure from snooping hackers and your connection is always SSL encrypted. No installation needed.
Confluence creates a culture of idea-sharing and innovation by giving teams the power to create, share, and manage content, all in one place. Confluence is a knowledge management solution that gives teams an open Space to create the next big thing.
Whatever your business may be, people have knowledge worth sharing. With flexible customization, organization, and a powerful search engine, Confluence empowers collaboration and innovation.
It provides a full range of Knowledge Management Solutions from start up Knowledge Base Software to Premium Multi-channel Knowledge Management Systems for corporate and government enterprises. It is adapative to your workforce and fully integratable with your existing systems including Zendesk, NICE, Genesys PureCloud, Slack, WordPress and more.
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. Its Analytics helps you analyze user engagement & other key metrics. Search Analytics provides you info about what your customers are looking for based on which you can enhance the Knowledge base.
Apart from public documentation, you can create enterprise grade private Knowledge base for your employees with a secured access for them to gain the necessary information through a private login.
Spekit is the top-rated digital adoption and enablement platform that accelerates learning and drives productivity by reinforcing sales playbooks and tool training contextually – in any application.
With this, you can access sales playbooks, persona messaging, competitive battle cards and more where customer interactions happen in tools.
You can also reinforce and surface training in any application, including Slack or Outlook to make any resource available at your team’s fingertips.
It helps you create your internal knowledge base to speed up employee onboarding, remove silos and reduce interruptions. With this, you can bring all of your team’s knowledge in one, single, tool. Whether it’s documentation from every department, or company-wide information, Slite is your single source of truth.
Obie is the fastest and easiest way for you to build an internal knowledge base at work. You can securely connect knowledge and documents that you already have into one searchable, intelligent, single source of truth.
Choose from one of six publishing statuses to control visibility and workflow: draft, ready to publish, rejected draft, published, needs review, and deleted.
Use its full-featured WYSIWYG editor to create content just like in a word processor. Embed videos from third-party video hosting tools like YouTube, Vimeo, or Wistia. Optionally upload videos into your file library and embed in an HTML5 video player.
Starmind’s user-friendly platform, accessible on desktop as well as a mobile application, instantly enhances productivity by providing employees with the answers and expertise they need to excel. Using data from over 200 sources, including corporate intranets, Slack, Microsoft Office, Jive, Microsoft Teams, and more, its self-learning algorithms create neural know-how networks that mimic how a human brain works.
Easily accessible through desktop and mobile for every employee, the Starmind platform enables employees to identify experts and crowdsource answers to questions.
Besides its own desktop and mobile user interface, Starmind can be integrated with 3rd party applications like intranets, chatbots, ticketing systems, streaming apps, RSS and more.
ServiceNow gives you the power to make work, work better—no matter the circumstances. So, employees can be productive, wherever they are. And customers can get what they need, when they need it.
It helps you scale your customer service and IT operations fast. ServiceNow enables digital workflows to drive business growth, increase resilience, and enhance employee productivity.
Knowledge is your business’s biggest strategic advantage. Make sure everyone in your organization can access and engage with the knowledge they need to do their best work, no matter where, when, or how they’re working.
Bloomfire’s knowledge engagement platform gives team members the power to tap into—and contribute to—your organization’s collective intelligence.
The leading Marketing Operations software used by global brands for digital asset management, creative approvals, marketing project management and online brand guidelines.
IntelligenceBank marketing operations software helps content marketers seamlessly manage digital assets, creative content approvals and compliance, and creative project management.
Through integrating Digital Asset Management (DAM), online brand guidelines, marketing workflows and approvals with calendars and kanban, Intelligence Bank gives you a way to easily manage marketing and creative projects from end to end, within the one system.
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. Easy and unlimited text formatting, uploading and manipulating with images, videos, and many more. All inside powerful Helpjuice editor panel!
By providing a solution to your users as they navigate through your product pages or your conversion funnel, Inbenta Knowledge acts as a deflection tool and drastically reduces the number of incoming support queries.
You can monitor the performance of the Inbenta Knowledge module at any time in the back-office through a dashboard that provides a real-time view of all the key indicators for your Knowledge. You can then leverage usage reports and analytics to optimize your existing knowledge base by detecting potential gaps in your content and discovering areas of improvement.
Its powerful and easy-to-use Workspace makes content management simple. You can add, edit, and organize content in total autonomy using a tool that integrates with Inbenta’s AI-powered semantic search engine. Inbenta Knowledge also comes with a help site manager, SEO optimizer, and top 10 user questions per category to make your life as easy as possible.
Tribe offers a sophisticated and AI-driven activity feed that continuously learns from the member activity and behavior. This helps you deliver personalized content to the community members, boosts the engagement rate, and makes your community sticky.
Tribe offers a forever free plan without any restrictions on the number of members and content. It also allows you to point your own custom domain. The premium plan unlocks additional features such as enterprise-grade SSO, priority support and advanced apps.
There are 20+ direct integrations with leading third-party tools to automate data flow and automate the existing processes. For instance, the integration with popular massaging apps such as Slack allows the members to receive notifications and react without leaving the apps.