September 24th, 2020 | Updated on April 13th, 2021
When the world is witnessing new and innovative modes of communication then we cannot neglect the significance of live chat service. Live chat has changed the method of communication and customer handling tasks.
Capteraa has conducted a survey that has revealed the statics that 36 percent of U.S businesses adopt live chat to interact with the customer support team.
It is one of the most commonly used services. Nearly 27 percent of U.S customers give preference to live chat with customer and service engagement.
If you want more clarity then more than 80 percent of consumers believe that website should have customer service interaction such as chatbots or live chat to make your shopping experience smooth and fruitful.
The above statics show that live chat is a widely used alternative among consumers, but the live chat software must not exceed the budget.
Bountiful live chat software and tools have free plan and it is not about trial versions that you need an upgrade after the trial duration.
We have highlighted 5 popular free live chat software tools. Have a glance at it and choose as per your budget and business needs.
The features of Userlike include cloud-based live chat, automated customer profile generation, the transmission of chat transcripts, customization of chat, and much more.
The free version of this software provides just one chat widget (a single chat window setting for a website) and a single operator. But besides that, it gives the facility of infinite chats.
The software enables users to generate operator groups, normally classified via profile or role.
These groups eliminate the problem of standing in the queue, because customers can choose straight to the concerned department they want.
It helps them to handle the workload of executives. Consumers can give ratings and leave an immediate review to the operators.
2. Pure Chat
Pure Chat is another significant cloud based live chat software that delivers chat history and infinite chats features to the customs.
The free trial enables brilliant features such as file transfers, 3 live chat operators, and instant responses, alert based intimation, and amalgamation with anther software tools.
The Pure Chat software application facilitates a higher version of a business contact page known as the engagement hub.
The engagement hub consolidates communication medium comprising a Twitter handle, live chat, phone number, location, and email address.
These entire communication mediums integrated into a single bar widget that is published on each page of the site. This makes consumers interact with organizations easily.
Like the above-described chat software, Chaport is also live chat software with cloud features.
The benefits of Chaport are reporting group chats, typing insights, fine transfer, and widget customization. The free trial of this software delivers central widget customization, limitless chats, and 30-day chat history.
The email address request form feature assists agents to accumulate visitor’s email addresses for collective data.
In a free plan, the infinite number of operators can register, however only one operator becomes online at a single turn.
Chatra is crucial live chat software that also has cloud features. However, in the free plan, it provides only one operator account. The free plan of this live chat software provides infinite synchronized chats on several websites.
Users can get the facility of chat transcripts emailing, chat history for visitors and operators, offline messaging, and all that.
The operator can give recommendations about a particular chat session or client that other operators can pass on at the time of future communication.
tawk.to is one of the popular cloud-based live chat software. It has unlimited features for its free users. It enables businesses to appoint live chat operators initiating at $1 per hour.
Prominent features of Twak.to are data encryption, desktop/mail notifications, integrated ticketing system, customized widgets, real-time tracking, mobile apps, and customized shortcuts.
What Are The Criteria To Choose Free Live Software for Your Business?
Now you have known about all the information on the best 5 free live chat software in this article. You need to keep the below-mentioned points in your mind while choosing the ideal live chat software.
1. Collect the information of operators in the free plan
If the live chat software is unable to suit your business in terms of the number of live operators, then don’t choose it.
2. Read users testimonial and feedback
The users of the particular live chat software tell the real picture of the product. You can decide to buy software depending on the customer reviews on that.,
3. Compare the premium plan price
If you want a premium version of the live chat software in the near future, then you must make sure that the cost of the upgrade plan is under your budget. This will eventually help in expanding your business in the future.
Also, make sure that the premium version of the software contains all the benefits that you need for the enhancement of your business.